LEGAL / BILLING
Cancel clearly.
Know what happens next.
This policy explains how to stop future renewal, how refund requests are reviewed, and what happens to software access after cancellation or refund.
1. Cancel future renewal
You can cancel automatic renewal of an eligible TradePulse subscription through your client/billing portal. A cancellation normally stops the next renewal and leaves access available through the paid subscription period shown in your account.
Deleting MetaTrader files, uninstalling an EA, disconnecting a broker account, or simply not using the service does not by itself cancel a Stripe subscription.
2. Refund requests
Because TradePulse is digital software access that can be made available shortly after payment, amounts already charged are generally not automatically refundable once access has been provided, except where applicable law requires otherwise or where we approve a refund based on the circumstances.
We will review reasonable requests involving duplicate charges, an incorrect charge, a confirmed technical billing error, or another exceptional circumstance. Contact us promptly at support@tradepulsecapitals.com with the account email and relevant invoice or payment details. Do not send full card numbers or card security codes.
Mandatory consumer rights still apply. Nothing in this policy removes a cancellation, withdrawal, refund, chargeback, or other consumer right that applicable law does not allow us to waive.
3. Trading results are not a refund basis by themselves
Trading gains and losses depend on market conditions, broker execution, spreads, slippage, account settings, connectivity, and other factors. A losing trade, a period with no trades, different results from another account, or failure to achieve an expected profit does not by itself establish that the software or subscription was defective.
TradePulse does not guarantee profitability or a particular number of trades.
4. Access after cancellation or refund
If you cancel only future renewal, access is generally intended to remain available until the paid-through date shown in your account. If a payment is refunded, reversed, disputed, found fraudulent, or otherwise no longer valid, associated software access or licenses may be restricted or ended.
5. Broker deposits and trading funds
TradePulse subscription payments are separate from money held with your broker. We cannot refund, withdraw, or control broker deposits, trading balances, trading losses, spreads, commissions, swaps, or other broker charges. Those matters are handled by your broker under the broker’s own terms.
6. How to request help
Email support@tradepulsecapitals.com from the email associated with your TradePulse account. Include enough information to identify the subscription, such as your TradePulse account email and Stripe invoice/payment reference if available.
For ordinary renewal cancellation, use the billing controls available through your TradePulse client portal whenever possible.